1. Determine which version of browser you are using. This information is available by selecting  Help located in the menu at the top of the screen. 

2. Click on Help and then the last option; which will be "About", and the type of browser you are using. 

3. Click on the type of browser you are using below to find out what settings need to be enabled on your browser to have the best Internet experience with our site.

Internet Explorer 6.0 or higher

Enable Popups
Some browsers or browser add-ins allow the user to disable the opening of popup browser windows. These windows often contain advertisements. Our questionnaire operates in a popup window so they must be enabled to take a survey. You may disable popups again after completing the questionnaire.

Enable Cookies
By default your browser's cookie settings are configured correctly.  If you happen to encounter any session issues while browsing, please follow the directions. From the horizontal menu at the top of your screen: click on:

1. Tools
2. Internet Options
3. Privacy tab
4. Click on Advanced
5. Check "Override automatic cookie handling"
6. Make sure both settings are set to "Accept"
7. Place a check in front of "Always allow session cookies".
8. Click OK at the bottom to exit

Delete Existing Cookies
Sometimes failures to access pages in our site are the result of old cookies stored on your computer. If following these directions causes this type of failure to go away only temporarily, please contact us. From the horizontal menu at the top of your screen, click on:

1. Tools
2. Internet Options... 
3. Under Temporary Internet files, click on Delete cookies...
4. When prompted, "Delete all cookies in the Temporary Internet Files folder?", click OK
5. Click OK at the bottom to exit

Setting Scripting and Java
From the horizontal menu at the top of your screen, click on:

1. Tools
2. Internet Options... 
3. Security Tab
4. Under "Select a Web content zone to specify its security settings.", click Internet
5. Custom Level...
6. Under "Microsoft VM - Java Permissions", click Enable
7. In the Scripting section under "Active Scripting", click Enable
8. In the Scripting section under "Scripting of Java applets", click Enable
9. Click OK
10. Click OK at the bottom to exit

Internet Explorer 5.0 / 5.5

Enable Popups
Some browsers or browser add-ins allow the user to disable the opening of popup browser windows. These windows often contain advertisements. Our questionnaire operates in a popup window so they must be enabled to take a survey. You may disable popups again after completing the questionnaire.

Enable Cookies
From the horizontal menu at the top of your screen, click on:

1. Tools
2. Security
3. Custom Level
4. Scroll down to "Cookies"
5. Under "Allow cookies that are stored on your computer",  click on Enable
6. Under "Allow per session cookies (not stored)", click on Enable
7. Click OK at the bottom to exit

Delete Existing Cookies
Sometimes failures to access pages in our site are the result of old cookies stored on your computer. If following these directions causes this type of failure to go away only temporarily, please contact us. From the horizontal menu at the top of your screen, click on:

1. Tools
2. Internet Options... 
3. Under Temporary Internet files, click on Delete cookies...
4. When prompted, "Delete all cookies in the Temporary Internet Files folder?", click OK
5. Click OK at the bottom to exit

Netscape 6.0 or higher

Enable Popups
Some browsers or browser add-ins allow the user to disable the opening of popup browser windows. These windows often contain advertisements. Our questionnaire operates in a popup window so they must be enabled to take a survey. You may disable popups again after completing the questionnaire.

Setting Cookies
From the horizontal menu at the top of your screen, click on:

1. Edit
2. Preferences
3. In the left menu, double-click on "Privacy and Security". This will display a menu below it.
4. Click on Cookies.
5. On the right, make sure that "Enable all cookies" is selected.
6. Click OK at the bottom to exit

Delete Existing Cookies
Sometimes failures to access pages in our site are the result of old cookies stored on your computer. If following these directions causes this type of failure to go away only temporarily, please contact us. From the horizontal menu at the top of your screen, click on:

1. Tools
2. Cookie Manager... 
3. Choose Manage Stored Cookies from the submenu
4. Click Remove All Cookies
5. Click OK at the bottom to exit

Setting Java
From the horizontal menu at the top of your Netscape screen, click on:

1. Edit
2. Preferences
3. Advanced
4. On the right, under “Enable features that help interpret web pages”, select both "Enable Java” and "Enable JavaScript for Navigator”
5. Click OK
   

Netscape 4.0 or higher

Enable Popups
Some browsers or browser add-ins allow the user to disable the opening of popup browser windows. These windows often contain advertisements. Our questionnaire operates in a popup window so they must be enabled to take a survey. You may disable popups again after completing the questionnaire.

Setting Cookies
From the horizontal menu at the top of your screen, click on:

1. Edit
2. Preferences
3. Click on "Advanced"
4. Cache
5. Under "Cookies", enable "Accept all cookies"
6. Click "OK"

Setting Java
From the horizontal menu at the top of your screen, click on:

1. Edit
2. Preferences
3. Click on "Advanced"
4. Enable the following: "Enable Java", "Enable Javascript", "Enable Style sheets"
5. Click "OK"

Opera 6.0

Enable Popups
Some browsers or browser add-ins allow the user to disable the opening of popup browser windows. These windows often contain advertisements. Our questionnaire operates in a popup window so they must be enabled to take a survey. You may disable popups again after completing the questionnaire.

Enable Java
From the horizontal menu at the top of your screen, click on:

1. File
2. Preferences
3. Click on "Multimedia" in the left menu
4. On the right, make sure that the following are checked:  "Enable Java", "Enable plug-ins", "Enable JavaScript".

Setting Cookies
From the horizontal menu at the top of your screen, click on:

1. File
2. Preferences
3. Click on "Privacy" located in the left menu.
4. On the right, under "Cookies", check "Enable cookies".
5. In the first drop-down menu, select "Automatically accept all cookies".
6. In the second drop-down menu, select "Accept from all servers".

Mozilla 1.0

Enable Popups
Some browsers or browser add-ins allow the user to disable the opening of popup browser windows. These windows often contain advertisements. Our questionnaire operates in a popup window so they must be enabled to take a survey. You may disable popups again after completing the questionnaire.

Setting Cookies
From the horizontal menu at the top of your screen, click on:

1. Edit
2. Preferences
3. Category Section
4. Privacy and Security (double click to expand)
5. Cookies – Make sure "Enable all cookies" is checked.

Java Settings
From the horizontal menu at the top of your screen, click on:

1. Edit
2. Preferences
3. Category Section
4. Advanced (double click to expand)
5. Under Scripts and Windows, make sure Enable Java Script for Navigator is checked.